Emergency Communication Shift Supervisor – Orland Fire Protection District

Orland Park Fire Truck

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9790 W 151st Street
Orland Park, IL 60462
United States
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Fire Department
Orland Fire Protection District
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Job Position Title:
Emergency Communication Shift Supervisor
Job Description Details:
The Emergency Communications Shift Supervisor ensures that calls for police, fire, emergency medical and utility services are properly processed and dispatched in a timely manner. The position manages the daily functionality of Communication Section technology, including preventive maintenance and upgrades of citywide radio system, 9-1-1 phone system, computer-aided dispatch (CAD) system, logging recorder, and multiple web-based software products and performs various administrative duties including efficiency reporting, accreditation compliance, mandated reporting to Illinois 911 Administrator and call handling agreements; and maintains industry knowledge of emerging communications technology and regulations. The Emergency Communications Shift Supervisor is responsible for staff development and training, performance management, service delivery and employee relations within the section. The position develops short-term and long-term goals and objectives as well as develops and implements policies and procedures for the Communications Division.
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